Yes, it happened. Yesterday for a few hours we actually had to say no to new paper creation.

Due to a surge in demand, we had to ask users to “hold off” on creating papers so we could ensure the overall quality of service for all of our publishers. Consequently the updating of existing papers needed to be halted as well for a few hours.

By today all presses were again rolling, papers were updating and the service was fully functioning. We thank you for your patience and appreciated the support of all of our publishers, new and existing.

Good publishing and let the presses roll!
The team at

Kelly Hungerford
Community Builder| Customer Experience & Care Strategist
Kelly's a Digital Operations Specialist and Social Brand Strategist. She helps Startups and SMBs build lean marketing operations leveraging Social Media to support business goals and connect with the people who matter most.

As former Head of Community and Communications for, she was responsible for building community-centric operations to support's rapidly growing user-base and founding #BizHeroes,'s Brand Twitter Chat that takes place Tuesdays at 2pm ET.

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7 Responses to “Keep the Presses Rolling!”

  1. Kelly at

    Hi Vanessa,
    There can be a couple of reasons why papers do not update.

    Daily papers will automatically update when there is a subscriber base. As well, papers that are viewed daily update.

    If a paper goes longer than 48 hours without being viewed, it will be set to “manual update”. You will know this when you see a green button at the top of your paper.

    If a paper is not updating, here are a couple of things to check for:

    – has a Twitter user list changed? If so, a change under the paper’s settings is required as well.
    -were there tweets with urls passed the past 24 hours? If not, there will be no content to update.

    If all seems okay, then perhaps there was a technical issue during the publishing time.
    Come back to us and we will see what we can do!

  2. Bernie

    Our paper seems to be stuck on March 6. Where do you make the “changes” to the paper settings you talk about above?

  3. Robin Taylor Roth

    I’ve noticed that one paper hasn’t published since Feb 27, another since Mar 4, and a couple of others during the timeframe you mentioned.

    I just re-saved all my settings, and hope that solves the problem!

  4. Kelly at

    Robin, Bernie – automatically updates papers daily if there is at least one view. If after 48 hours a paper has not been viewed, they papers go to manual update.

    You will know that this has happened when you see a green Update button at the top of the page. Click it and you should be good to go!

    If you believe you have a differnt issue, drop us a line at info@smallrivers with the url of your Daily and we will take a look .

  5. Philip Verghese'Ariel'

    I just created a paper yesterday with much hope but i couldn’t find any post/publish button, how the matters or contents will be posted or it takes automatically from my facebook content of friends post. pl advise me how to post content
    I am here at through my knol co-author friend Mr. Gust Mees of Knol Info Daily at
    I would like to publish few more papers
    how to start
    how to get the basic lesson to post the contents follow up etc etc where can i find
    your reply is highly appreciated in this line
    with kind regards
    yours faithfully
    Philip Ariel
    My page name is Philip Ariel’s Page (PVAriel)
    My LInk @

  6. Kelly at

    Hi Philip,

    Papers automatically publish and users don’t have to do anything outside of selecting the type of paper they would like and possibly, if desired, adding queries or lists.

    The posts Publishing a and Advanced queries under Features on this blog. They are good references for getting started and then working with queries.

    If this doesn’t help you, drop us a line at


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